Design Operations &
Strategic Design

The Challenge:

Servicing over 5 thousand employees, Fortescue Metals was relying on regular channels to notify staff about upcoming flights and change bookings. Besides calling Fortescue call centre, people had no way of receiving updates about their flights without accessing desktops or special totem machines.

Understanding that this pain point existed for the business and wanting to see if something could be quickly done about it, Fortescue Metals IT team worked with myself to create an Windows phone app to present to internal stakeholders and showcase its potential. I was the UX/UI lead on this exiting project.

The Approach

To provide employees with convenient access to the intranet and specially to flight and accommodation information. With my team I worked collaboratively with FMG's T&T to developed a Windows Phone 8 App as lead designer with accountability for the overall user experience.

The Solution

To provide employees with convenient access to the intranet and specially to flight and accommodation information. I helped them to developed a Windows Phone 8 App as lead designer of the user interface with responsibility for the overall user experience.

The Impact

Faster processing, reduced error, and a simplified user experience.

Increased System Adoption

Increased Productivity

Increased System trust

The Approach

A visual design strategy was developed through workshops

The look and feel of the product was an important aspect to get right, and we wanted to develop visual strategies early in order to understand what message needed to be communicated with the visual design. With this in mind we carried out a look and feel workshop, where the different parties spoke about their hopes for the project. To start the conversation, we had developed a mood board, and people were asked to choose what imagery they liked and explain why. This enabled us to understand what visuals appealed to the users but also what words they associated these with. Some of the words, used were bespoke and professional, simple, clear and corporate.

Initial ideas and solutions were developed in response to insights

Alongside developing a new look and feel, we started sketching some initial ideas and liaised with specialists to make sure we understood the user needs. We found out there were some engineers who liked to see all the information up front like a dashboard, and others who wanted it hidden and only appear when needed. We used this as a starting point for our design concept, and played with the levels of information displayed.

Our solution was to create a high level view of the information at first glance but allowed users to delve into the detail if needed. A simple navigation was used so it was easy to move between the high level view and the more granular view.​

The Solution

Mapping Service and Solutions

The Solution

Enabling Design in Real-time

The Solution

Uplifting Product Teams

The Solution

Intranet

The Solution

Build Customer Intelligence

The Solution

Service Blueprints